Our commitment
Open Arms LLC, doing business as Open Arms PRP, is required by law to protect the privacy of your protected health information, to give you this notice of our legal duties and privacy practices, and to follow the terms of the notice currently in effect. Substance use disorder records are additionally protected under 42 CFR Part 2.
How we may use and disclose your health information
Treatment
We share information among your care team, including psychiatrists, therapists, rehabilitation specialists, nurses, and case managers, to coordinate your care. With your authorization, we may share information with outside providers involved in your treatment.
Payment
We use and disclose information to verify eligibility, obtain authorizations, and bill Medicaid, managed care organizations, or commercial insurers for services provided.
Health care operations
We use information for quality review, staff supervision and training, licensing, audits, and business management.
Other permitted or required disclosures
- When required by federal, state, or local law.
- To public health authorities to prevent disease or injury.
- To report suspected abuse, neglect, or exploitation of a child or vulnerable adult.
- To avert a serious and imminent threat to your health or safety or that of others.
- In response to a court order, subpoena, or lawful government oversight request.
- For workers compensation claims as authorized by law.
Uses that require your written authorization
Most uses and disclosures of psychotherapy notes, uses for marketing, and any sale of health information require your written authorization. You may revoke an authorization at any time in writing, except to the extent we have already acted on it.
Your rights
- Access. Inspect and get an electronic or paper copy of your record, usually within 30 days of a written request.
- Amendment. Ask us to correct information you believe is incorrect or incomplete. We may deny the request and will explain why in writing.
- Accounting of disclosures. Request a list of certain disclosures we made in the six years prior to your request.
- Restrictions. Ask us to limit what we use or share. We are not required to agree, except where you pay in full out of pocket for a service and ask that it not be shared with your health plan.
- Confidential communications. Ask us to contact you a specific way or at a specific address.
- Paper copy. Get a paper copy of this notice at any time, even if you agreed to receive it electronically.
- Notification of a breach. Be notified if a breach of your unsecured health information occurs.
How to exercise your rights or file a complaint
Contact our Privacy Officer at info@openarmsprp.com or (667) 239-3195. You may also write to us at our Northeast Baltimore office (4201 Belmar Avenue, Baltimore, MD 21206) or our Richmond office ( 104 N. 19th St, Richmond, VA 23223). You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. We will never retaliate against you for filing a complaint.
Changes to this notice
We may change this notice and make the new terms apply to all information we maintain. The current notice is always posted on this page and available at our offices.
This page is provided for general information and is being reviewed by counsel before launch. It does not constitute legal advice. For questions about how this policy applies to your care, contact us at info@openarmsprp.com.